T&C and Privacy Policy
Terms & Conditions
These terms explain how we work together. They're here so that you know exactly what to expect from us and what we'll need from you. If anything is unclear, just ask and we'll happily talk it through.
By booking a Drop-In Consultation, an assessment or therapy sessions with us (by phone, email or through this website), you're agreeing to these terms.
Online booking on this website is for Drop-In Consultations only. Assessments and therapy are arranged directly with your Speech and Language Therapist.
1. About us and who you are contracting with
Kid Speech London is the name under which a group of independent paediatric Speech and Language Therapists practise. The practice was founded in 2015 by Dr Belinda Seeff-Gabriel.
Each of our Speech and Language Therapists is self-employed and works in their own right. When you book a Drop-In Consultation, an assessment or therapy, your agreement is with the individual Speech and Language Therapist you book with, and your payment is made to them. That Speech and Language Therapist is responsible for your child's clinical care, for their own professional registration and insurance, and for looking after your information.
Where these terms say "we" or "us", they mean the Speech and Language Therapist you have booked with, practising under the Kid Speech London name. Their name is shown on the page you book from and in your booking confirmation.
All of our Speech and Language Therapists are registered with the Health and Care Professions Council (HCPC) and are members of the Royal College of Speech and Language Therapists (RCSLT) and the Association of Speech and Language Therapists in Independent Practice (ASLTIP). Our fees are set within ASLTIP guidelines.
You can reach us at info@kidspeechlondon.co.uk or on 07823 499 636. Our address is 11 Fairview Way, Edgware HA8 8JE.
2. Getting started
Before your child's initial assessment, we'll ask you to complete a case history form, a video and photo consent form, and a form asking for permission to share disclosed protected information with other professionals. A full picture of your child's development helps us choose the right assessment and plan the most effective therapy, so please complete the forms as fully as you can.
If you're booking a Drop-In Consultation, you don't need to complete these forms first. We'll ask you a few questions when you book so that we can prepare for our conversation.
3. Drop-In Consultations
A Drop-In Consultation is a 30-minute online conversation between you and the Speech and Language Therapist you have booked with. It is an opportunity to talk through your concerns about your child and agree the best next steps together.
It is not an assessment. No assessment is carried out and no diagnosis is given during a Drop-In Consultation. If an assessment would be helpful, we'll talk about that as one of the possible next steps.
Drop-In Consultations are booked and paid for online at the time of booking. The fee is shown on the booking page before you pay.
Sessions take place online using Google Meet. When you book, our booking system (Cal.com) creates a Google Meet link for your appointment and sends it to you with your booking confirmation.
Following your consultation, we'll send you a written note of the next steps agreed.
Cancelling or missing a Drop-In Consultation
Your consultation is a 30-minute appointment reserved specifically for you.
More than 24 hours' notice: we'll refund your payment in full or move you to another slot, whichever you prefer.
Less than 24 hours' notice, or not attending: the fee is retained, as the time was held for you and can't be offered to another family at short notice.
If something urgent happens, please get in touch. We'll always try to be fair.
If you or your child are unwell, please let us know as soon as you can and we'll usually be able to move your appointment at no extra cost. It's worth knowing that a Drop-In Consultation is a conversation between you and your therapist, so it can normally go ahead even if your child is unwell or unable to join.
Your legal right to cancel
Because you book online, you have a legal right to cancel within 14 days of booking and receive a full refund.
Many consultations take place within that 14-day period. Where yours does, we'll ask you to confirm at booking that you're happy for it to go ahead on the date you've chosen, and that once it has taken place you will no longer have the right to cancel it for a refund. If you'd rather not confirm that, please choose a date more than 14 days ahead, or get in touch and we'll help.
AI-assisted note taking
With your permission, we use an AI tool to transcribe the session so that we can prepare your written note accurately. You'll be asked when you book whether you consent to this, and you're free to decline — your session will go ahead in exactly the same way, and your Speech and Language Therapist will simply take notes by hand. You can change your mind at any time, including during the call. Full details are in our Privacy Notice below.
4. Fees and payment
This section applies to assessments and therapy sessions. Drop-In Consultations are paid for at the time of booking, as set out in section 3.
Invoices are payable within 14 days by bank transfer. Fees are reviewed annually. Existing families will be given at least 4 weeks' notice of any change, and changes never affect sessions already booked or invoiced.
Using private health insurance?
You remain responsible for settling our invoices directly and then claiming back from your insurer. We'd recommend checking your level of cover before therapy begins.
5. Cancellations — assessments and therapy
Cancellation terms for Drop-In Consultations are set out in section 3.
We know life with children is unpredictable, so please give us as much notice as you can.
Cancellations with 24 hours' notice or more: no charge.
Cancellations with less notice, or missed appointments: charged at the full session fee.
If we see your child at school or nursery, it's your responsibility (not the school's) to let us know if your child will be absent — including school trips, timetable changes and extracurricular activities.
If we ever need to cancel, we'll tell you as soon as possible, there'll be no charge, and we'll offer a replacement session at the earliest opportunity or a full refund, whichever you prefer.
If several sessions in a row are cancelled or missed, we may suggest pausing therapy until regular attendance is possible. Consistency is what makes therapy work, and we'd rather pause than take your money for something that isn't helping your child.
6. Illness
Please don't bring your child to a session if they're unwell. Therapy works best when children are well enough to take part, and it protects the other children we see. Late-notice cancellations due to sudden illness will always be treated with common sense.
7. Your role as a parent, carer or school
Therapy doesn't just happen in our sessions. It happens at home and at school. We usually give short, practical activities to do with your child between sessions, aiming for around 10 minutes of practice at least 3 times before we see your child again. Families and schools who do the set practice each week see noticeably better and faster progress, so when a parent or school signs up for therapy, this is the assumed commitment.
8. Working with your child's school and other professionals
Children make the best progress when everyone around them is pulling in the same direction. With your consent, we routinely share reports with your child's nursery or school, and any other professionals involved in their care. Before therapy begins, we will give you a consent form for the use of disclosed protected information to complete.
If your child is also seeing an NHS speech and language therapist, please let us know so we can coordinate rather than duplicate.
9. Reviews and discharge
We review every child's progress regularly. If we believe therapy is no longer needed or isn't currently the most effective use of your time and money, we'll say so honestly and discuss the options with you. Our goal is to get your child to where they need to be as quickly as possible, not to keep them on our caseload. If concerns arise again in the future, you're always welcome to come back.
10. Confidentiality and safeguarding
Everything you and your child share with us is treated confidentially and handled in line with UK GDPR and the Data Protection Act 2018. Each of our therapists is registered with the Information Commissioner's Office (ICO) as a data controller. Full details are in our Privacy Notice below, and we'll also send you our full data protection information before therapy begins.
The one exception to confidentiality is that, as regulated healthcare professionals, we have a legal and professional duty to act if we believe a child is at risk of harm. In that situation, we may need to share information with the appropriate agencies, in line with our safeguarding responsibilities.
Clinical records for children are retained until the child's 25th birthday, in line with health record guidance. If a session is ever video-recorded (sometimes useful for assessment or therapy), recordings are stored with the same care as all other clinical records, and only with your consent.
11. If something goes wrong
If you're ever unhappy with any part of our service, please tell your Speech and Language Therapist first and we'll always try to put things right through an honest conversation. If we can't resolve it together, you can raise a formal complaint with ASLTIP or with our regulator, the HCPC.
12. Liability
We carry full professional indemnity and public liability insurance, as required by our professional bodies. Nothing in these terms limits or excludes our liability for anything that cannot be limited or excluded under UK law, including death or personal injury caused by negligence. General advice on this website is for information only and isn't a substitute for an individual assessment of your child.
13. Changes to these terms
We may update these terms from time to time. The current version will always be on this page, and material changes affecting existing families will be communicated directly.
Last updated: September 2026
Privacy Notice
This Privacy Notice explains how we collect, use, store and share personal information about children and their families when you contact us, arrange an assessment or receive therapy from us.
We take the privacy of children and families seriously and handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our professional obligations.
Who we are
Kid Speech London is the name under which a group of independent paediatric Speech and Language Therapists practise.
For data protection purposes, each Speech and Language Therapist is the data controller for the personal information about the children and families they work with, and each is registered with the Information Commissioner's Office (ICO). Your Speech and Language Therapist is responsible for the information they hold about you and your child.
If you have a question about how your information is handled, please contact the Speech and Language Therapist you booked with in the first instance. Their contact details are on their profile page and in your booking confirmation.
You can also contact us at:
Postal address: 11 Fairview Way, Edgware HA8 8JE
Our Speech and Language Therapists are registered with the Health and Care Professions Council (HCPC) and are required to maintain appropriate professional standards of confidentiality and record keeping.
This notice is written primarily for parents and carers, but children have privacy rights too. Where appropriate, we will explain how we use a child's information in a way that is suitable for their age and level of understanding.
What personal information do we collect?
The information we collect will depend on the services your child receives, but may include:
Your child's name, date of birth, address and contact details.
Parent or carer names and contact details.
Information about your child's nursery, school or other educational setting.
Developmental, educational and medical history.
Information about speech, language, communication, literacy, learning or other relevant difficulties.
Referral information.
Booking information, including the details you provide when booking a Drop-In Consultation online — your name, email address and telephone number, your child's age, and what you tell us about your concerns, your child's play and understanding, their progress at school or nursery, and any other professionals involved.
Assessment results, therapy notes, programmes, reports and correspondence.
Information provided by other professionals involved with your child.
Photographs, audio or video recordings where these are clinically useful and you have given the appropriate consent.
Appointment, invoice, payment and, where relevant, private health insurance information.
Emails, messages and other correspondence between you and your therapist.
We only collect information that is relevant to providing and managing our services.
How do we collect personal information?
Information may be provided directly by you or your child when you contact us, complete our forms, book an appointment online, attend an assessment or therapy session, or communicate with us by email, telephone, text message, WhatsApp or through our website.
We may also receive information from someone who refers your child to us, such as a SENDCO, teacher, GP, consultant, NHS Speech and Language Therapist or other healthcare or education professional.
With your consent, and where appropriate, we may contact other people involved in your child's care or education to obtain information that will help us understand your child's needs.
Information you send to us in connection with your child's assessment or therapy may become part of your child's clinical record.
Online booking and payment
Drop-In Consultations are booked through Cal.com and paid for through Stripe.
When you book, Cal.com collects the information you enter on the booking form, including your name, email address and telephone number, your child's age, and the information you give us about your concerns. This helps us prepare properly for your session.
Cal.com is a United States company and stores this information on servers in the United States. Details of the safeguards we rely on are set out under "Information transferred outside the UK" below.
Your booking is also added to your Speech and Language Therapist's Google Calendar, which is how they see the appointment and the information you have given.
Payment is processed by Stripe. We do not see or store your full card details — these are handled directly by Stripe.
We keep booking information in the booking system only for as long as we need it, and in any event we delete it within 12 months of your appointment. Where that information forms part of your child's clinical record, the record is retained as described below.
Online consultations and AI-assisted note taking
Drop-In Consultations take place online using Google Meet. When you book, Cal.com creates a Google Meet link for your appointment through your Speech and Language Therapist's Google Calendar.
With your permission, we use Heidi Health, a clinical AI note-taking tool hosted in the UK, to transcribe the session so that we can prepare your written note accurately.
Heidi transcribes in real time and does not store the audio of your session. The written transcript and the session record are automatically deleted from Heidi after 21 days. The notes your Speech and Language Therapist writes from the session are kept as part of your child's clinical record, in the same way as handwritten notes would be.
Heidi does not use your session information to train its AI models.
You will be asked when you book whether you consent to this. You are free to decline, and your session will go ahead in exactly the same way. You can also change your mind at any time, including at the start of or during the session.
Our lawful basis for using AI transcription is your consent. This is separate from the lawful basis on which we process the clinical content of your child's information, which is set out below. Withdrawing consent to transcription does not affect our ability to provide therapy, and does not affect any processing that took place lawfully beforehand.
How do we use personal information?
We use personal information to:
Assess your child's speech, language, communication and related needs.
Plan, prepare and provide appropriate therapy and intervention.
Monitor progress and review whether therapy remains appropriate.
Communicate with you about appointments, therapy, home practice and your child's progress.
Prepare and send reports, letters and other clinical information.
Communicate, where appropriate, with schools, nurseries and other professionals involved in your child's care.
Coordinate our work with NHS or other Speech and Language Therapists where relevant.
Manage appointments, invoices, payments and administration.
Submit information to private medical insurers where you have asked us to do so.
Maintain appropriate clinical and professional records.
Carry out clinical audit and service improvement.
Meet our legal, regulatory, professional and safeguarding responsibilities.
Where we use information for clinical audit or service evaluation, we will remove identifying information wherever reasonably possible before results are shared or presented.
Our lawful basis for using your information
We must have a lawful reason for collecting and using personal information. Depending on the purpose for which information is being used, we may rely on:
Our legitimate interests in providing and managing safe and effective Speech and Language Therapy services.
The performance of a contract with you, particularly in relation to appointments, administration and payment.
Compliance with legal or regulatory obligations.
Consent, where consent is the appropriate basis for a particular use of information.
Information about a person's health is classed as special category data and receives additional protection under data protection law. Where we process health information for the purposes of providing Speech and Language Therapy and healthcare, we rely on the relevant health and social care provisions of the UK GDPR and Data Protection Act 2018.
Where we specifically rely on your consent — for example, for certain photographs, video or audio recordings, or for AI-assisted transcription of a Drop-In Consultation — you can withdraw that consent at any time. This will not affect processing that took place lawfully before consent was withdrawn.
How do we share personal information?
We will only share personal information where there is an appropriate reason to do so.
With your consent, and where appropriate, this may include sharing relevant information with:
Your child's nursery or school.
NHS or independent Speech and Language Therapists.
GPs, consultants and other healthcare professionals.
Occupational therapists, physiotherapists, psychologists and other professionals involved in your child's care.
Private medical insurance companies where you have asked us to submit information or invoices on your behalf.
Where appropriate, we will normally provide you with copies of reports or letters that we share about your child.
We also use trusted third-party service providers to help us run the practice. These currently include:
Cal.com — online booking
Stripe — payment processing
Google — Google Calendar for appointments and Google Meet for online consultations
Heidi Health — AI-assisted transcription, with your consent
IONOS — email
Squarespace — website hosting
Where organisations process information on our behalf, we have agreements in place requiring them to protect it and to use it only on our instructions.
We do not sell personal information.
There may be circumstances in which we need to disclose information without consent. This may include situations where disclosure is required by law or where we have safeguarding concerns about a child or another person.
Information transferred outside the UK
Some of our service providers store or process information outside the UK, including in the United States. This includes Cal.com, which we use for online booking.
Where information is transferred outside the UK, we take steps to ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum to the standard contractual clauses, or reliance on adequacy regulations where these apply. We assess the risks of each transfer before relying on those safeguards.
Heidi Health, which we use for AI-assisted transcription, hosts data in the UK.
Email, messaging and electronic communication
We may communicate with you by telephone, text message, WhatsApp or email.
Electronic communication carries some inherent security risks. We take reasonable steps to protect confidential information and use appropriate security measures for sensitive documents.
If you would prefer us not to use a particular method of communication, please let us know.
How do we store and protect information?
We use a combination of electronic and, where necessary, paper records.
We take appropriate measures to protect personal information against loss, unauthorised access, alteration or disclosure. These measures include password protection, appropriate encryption and access controls for electronic information, and secure storage for paper records.
Access to clinical information is limited to people who need it in order to provide or administer our services.
Where confidential information needs to be taken away from its usual place of storage, for example when providing therapy at a school or nursery, we take only the information reasonably required and keep it secure.
How long do we keep information?
We retain clinical records in accordance with relevant professional and health-record guidance.
For children, clinical records are normally retained until the child's 25th birthday, or 26th birthday if treatment ended when the child was 17, unless there is a legal, professional or clinical reason why they should be kept for longer.
Booking information held in our online booking system is deleted once it is no longer needed, and in any event within 12 months of the appointment. Where that information forms part of your child's clinical record, the record is retained as described above.
At the end of the relevant retention period, records are reviewed and securely destroyed where they are no longer required. Paper records are securely shredded and electronic records are securely deleted or made inaccessible in accordance with our record-retention procedures.
Audio, video and photographic material that forms part of the clinical record may need to be retained for the same period as the relevant clinical record. Material that does not need to form part of the long-term clinical record will be deleted when it is no longer required for the purpose for which it was collected.
Your rights
Data protection rights belong to the person whose information is being held — including children.
Depending on the circumstances, you or your child may have the right to:
Ask us for a copy of personal information we hold.
Ask us to correct inaccurate or incomplete information.
Ask us to delete personal information in certain circumstances.
Ask us to restrict the way we use personal information in certain circumstances.
Object to certain uses of personal information.
Ask for certain information to be transferred where the right to data portability applies.
Withdraw consent at any time where we are relying on consent.
These rights are not absolute and some may not apply in every situation.
In particular, although you or your child can ask us to delete information, we may need to retain clinical records where there is a legitimate legal, regulatory, professional or clinical reason to do so.
You do not need to use any particular form to ask to see personal information. Please contact the Speech and Language Therapist you have worked with, or use the details at the beginning of this notice. We may ask for reasonable information to confirm your identity or your authority to make a request on behalf of a child.
As children become older and are able to understand and exercise their own privacy rights, we will take their wishes, maturity and best interests into account when dealing with requests concerning their information.
Your right to object
Where we rely on legitimate interests to process personal information, you may have the right to object to that processing.
If you wish to object, please contact us and explain your concerns. We will consider your request in accordance with data protection law.
Data breaches
A personal data breach can include information being lost, accessed or disclosed without authorisation, as well as cyber incidents, human error or physical events such as theft, fire or flood.
If we become aware of a personal data breach, we will:
Take steps to contain the incident and protect the information involved.
Investigate what happened and assess the potential risk to those affected.
Record the incident and the action taken.
Notify the Information Commissioner's Office where the law requires us to do so.
Inform affected individuals where the nature and level of risk means this is required.
Review our procedures and take reasonable steps to reduce the risk of a similar incident happening again.
Complaints about how we use personal information
If you have any questions or concerns about how we collect, use or store your or your child's personal information, please contact us first. We will always try to address your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, professional guidance or data protection requirements.
The current version will always be available on our website.
Last updated: September 2026
